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CHANEL
ERP Service Delivery Manager
Join CHANEL as an ERP Service Delivery Manager in London. Lead D365 IT services, leveraging ServiceNow for proactive management. ITIL certified, ERP experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 1, 2025
The ERP Service Delivery Manager leads and ensures the seamless delivery of Global ERP D365 IT services, focusing on proactive service management across a complex heavily integrated ecosystem.
Requirements
- ITIL framework or similar IT service management qualifications
- Extensive experience in ERP service delivery management, preferably in a technology or consulting environment
- Experienced in project management methodologies
- Familiar with service management tools and platforms such as ServiceNow and ADO
- Familiar with cloud services and infrastructure
Benefits
- Take part in a global transformation program across multi-regions and multi-partners
- Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions
- Create an inclusive culture that nurtures personal growth, contributing to collective progress
Requirements Summary
ITIL, ERP service delivery management experience, project management, service management tools, cloud services
