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Zensar
ESaaS - SFDC - Enterprise Architecture
Join Zensar as an ESaaS - SFDC Enterprise Architect in India. Leverage Salesforce and ServiceNow skills to manage client support, integrations, and automation.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 7, 2025
This Support Lead role involves managing client support operations across integrated platforms (Salesforce, Data Cloud, Marketing Cloud, Loyalty Cloud, MuleSoft APIs). The role focuses on incident resolution, data load activities, root cause analysis, reporting, and automation. It requires strong understanding of Salesforce and a user-friendly mindset. The role aims to maintain smooth operation and integration between platforms.
Requirements
- 7+ years of overall experience in technical support or system operations
- Minimum 5 years of hands-on experience with Salesforce Core
- Proven track record of handling data load activities, performing root cause analysis, and supporting enterprise-level integrations
- Experience in managing support tickets via ServiceNow or similar ITSM platforms
- Knowledge of Data Cloud, Marketing cloud , Loyalty cloud with MuleSoft integrations and APIs experience
Benefits
- Competitive salary
- Opportunity for professional development
- Inclusive work environment
Requirements Summary
7+ years technical support exp, 5+ Salesforce Core exp, and a proven history in handling data and integrations. ServiceNow and data/API knowledge are also key
