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Zensar
ESaaS - SFDC - Lead
SFDC Lead at Zensar: Manage Salesforce/Data Cloud support via ServiceNow ticketing. 7+ yrs technical support, 5+ Salesforce expertise. Handle incidents, data loads, RCA, reporting.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 11, 2025
The SFDC Lead will manage client support operations across integrated platforms, including Salesforce, Data Cloud, Marketing Cloud, and MuleSoft APIs. This role involves handling incidents, executing data load activities, performing root cause analysis, and delivering regular reporting updates to clients.
Requirements
- Act as the primary point of contact for client support and issue resolution.
- Manage and triage incoming tickets through ServiceNow.
- Perform data load activities into Salesforce and related systems.
- Conduct root cause analysis for recurring or high-impact issues.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Maintain detailed documentation of incidents, resolutions, and system configurations.
- Identify opportunities for automation and process improvements within support workflows.
- Monitor system health and proactively address potential issues.
- Provide regular updates and reports to stakeholders on ticket status, system performance, and support metrics.
Requirements Summary
7+ years of technical support experience, 5+ years of hands-on experience with Salesforce Core, proven track record of handling data load activities and supporting enterprise-level integrations
