ESM Application & Process : Functional Process Owner (Outage, Event and Availability) & Transversal Support

As a process owner, you will be responsible for designing and implementing effective and efficient processes, working with technical resources and stakeholders to deliver quality outcomes. You will also be responsible for transversal support activities and ensuring compliance with company policies and procedures.

Requirements

• Educated 5-year degree level (or equivalent) in Information Technology
• > 5+ years’ experience in this role or equivalent.
• Expert Knowledge of ESM and its specific processes will be required.
• Should be experienced in ITSM Tools; specially on the Servicenow tool.
• Strong work ethic, initiative, and attention to detail.
• Is able to make his ideas heard. Take risks based decisions.
• Is able to Influence and impact - ability to identify key stakeholders to engage, challenge them and get their buy in.
• Must possess the capacity to articulate his ideas clearly. Take a risk-based decision.
• The ability to identify key stakeholders, engage with them, challenge them, and secure their buy-in is crucial.
• You should have a strong desire to develop and assist others in their growth.
• Embrace diversity and the background of thought, and use collective intelligence.
• Leadership, Team Player and collaborative mind-set.
• One should assess the value of a business and propose an investment strategy.
• The candidate must possess the capacity to work together with a global team.
• One must possess personal courage, persist in challenging the status quo, and possess the ability to initiate and propel change.
• Pro-actively driving improvement.
• Authorisation and quality of documentation.
• Manage IT/Business Change & Customers Expectations / Needs.
• Roles and Responsibilities
• Design, Build, enable, Implement and monitor our process item (not restricted to ITSM only)
• Ensure for driving process governance at the Airbus Group level and worldwide, including alignment with AH, ADS, and roofs.
• With the help of TREs, understand and support the operational challenges across domains.
• Define, publish, and maintain documentation (including user guides, training materials, etc.), standards (manuals), operational guides, and best practices for the process.
• Define, assess, and follow the implementation of new features or continuous improvement requirements in ESM tooling (ServiceNow) for the process based on value.
• On demand or proactively, drive cultural change in the process (awareness, guidance, etc.) to ensure best adoption (including alignment with TRE or other POs if needed).
• Define and monitor our process adoption, our KPI’s and efficiency through reports & Dashboards.
• Identify and propose improvements to the process's effectiveness and efficiency.
• Conduct regular reviews and exchanges about improvements.
• Enable or secure operational efficiency (e.g., production incidents in the process, regular operational meetings as CAB, etc.)
• Be curious and Keep yourself informed about the tool and its standards. Avoid becoming a technical expert during the same process.
• Analyze the impact of other major projects (upgrades, major changes, etc.) on the process and adapt if needed.
• Ensure to work in collaboration with other process owners on transversal subjects, to support on any business critical topic.
• This job requires from you constant awareness of the compliance risks we face in day-to-day responsibilities.
• Your continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.
• The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.
• This job requires you to support end to end process driven initiatives with global impact.
• Guarantee the quality & deliverables requested to your activities and with stakeholders (reportings, actions plans, capacity planning, dashboards, UAT, Improvement cycles, EIS)
• Deliver regularly and on demand : progress, risks, alerts Reports
• Measures of success and outputs
• The role will be measured by the following business measures:
• Process adoption
• Process efficiency
• Business value is particularly focused on benefits and cost savings.
• Customer’s Survey / CSAT results
• Reportings & dashboards
• Regularly (monthly/quarterly/yearly) the process adoption rate increases.
• Identify and propose automation actions / Continuous improvement plans in order to optimize the process.
• Level of good communication skills and exchanges with our stakeholders & feedbacks
• The role will have the following key outputs:
• Propose efficient implementation of features (simple and quick) according to ServiceNow platform (out of the box)
• Identify and propose new features and technology to anticipate and support business strategy
• A comprehensive and world class software capability on ServiceNow platform including ways of working, tools and center of excellence
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Benefits

• Comprehensive and world class software capability on ServiceNow platform including ways of working, tools and center of excellence
• Pro-actively driving improvement.
• Authorisation and quality of documentation.
• Manage IT/Business Change & Customers Expectations / Needs.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
• Compliance with internal policies and procedures to protect Airbus reputation and brand
• Comprehensive benefits package
• Flexible working arrangements
• Inclusive working environment
• Support to work, connect and collaborate more easily and flexibly