Eso - 2nd Line Support Engineer

Vodafone is seeking a 2nd Line Support Engineer to join their Business Service Operations (BSO) team. This role focuses on resolving complex network challenges for corporate and government clients, escalating to Level 1 engineers, and managing network changes. The ideal candidate will be a proactive communicator and experienced in Cisco, Aruba, Fortinet, and PaloAlto technologies. They will also contribute to documentation and automation initiatives.

Requirements

• 5+ years’ experience supporting complex telecom and CPE-based solutions
• Cisco Certified Network Professional (CCNP) and Aruba certifications
• Strong hands-on experience with Cisco, Aruba, Fortinet, and PaloAlto technologies
• Deep understanding of TCP/IP, routing protocols, VLANs, NAT, VPNs, MPLS, STP, and firewalls
• Experience with network monitoring tools like SolarWinds, PRTG, or Zabbix
• Familiarity with ITIL processes and ticketing systems such as ServiceNow or Jira
• Exposure to automation tools (Ansible, Python) and cloud networking (AWS, Azure, GCP)
• Excellent communication and customer service skills
• Ability to lead technical calls and manage incidents under pressure
• Strong documentation habits and a process-driven mindset

Benefits

• Competitive Salary
• Flexible working
• Generous Employer Pension contribution
• Free Phone Bill
• Learning and Development
• Exclusive Family and Friends Discounts
• 23 days annual leave
• 3 charity days off
• Dedicated day off for birthday
• Wellness centre access
• Team and Company initiatives