EUS Application Support Workflow Coordinator

The Workflow Coordinator is responsible for monitoring, tracking, and ensuring all incidents, requests, and tickets are assigned and updated daily. The ideal candidate is driven by technological evolution, a self-starter with exceptional problem-solving skills, delivering exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.

Requirements

• Minimum of 5 years' experience with support in an enterprise corporate setting in an onsite and remote capacity.
• Experience supporting enterprise applications or software used in the Mortgage industry.
• 1+ year(s) of experience in application support or a related IT support role.
• Hands-on experience with troubleshooting and resolving proprietary software application issues.
• Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality need.
• Familiarity with ITSM tools (e.g., ServiceNow, Top Desk, Azure DevOps) for ticketing and incident management.

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave
• Mental health & wellness benefits
• Generous PTO
• Sales incentive pay for most sales roles
• Annual bonus plan for eligible non-sales roles