The company is merging two ServiceNow instances to create a new, integrated platform. They need skilled professionals to implement and configure ServiceNow Event Management, monitor data, develop policies, and collaborate with stakeholders. This role focuses on incident detection, accurate resolution, and identifying trends through data analysis.
Requirements
- Implement and configure ServiceNow Event Management solutions.
- Monitor and manage event data.
- Develop and maintain event management policies and procedures.
- Collaborate with IT operations and other stakeholders.
- Analyze event data to identify trends.
- Ensure event management module reliability and performance.
- Provide training and support to end-users.