Executive IT Service Representative

Join Bristol Myers Squibb, a company that transforms patients' lives through science, as an Executive IT Service Representative. This challenging and meaningful role requires technical expertise, exceptional customer service skills, and the ability to work independently and collaboratively. As a member of the Executive Service Team, you will provide 24/7 IT services to senior leaders, including technical support, guidance, and mentoring. You will also be responsible for managing and coordinating the update of executive technology, ensuring consistency, security, and resiliency.

Requirements

• In-depth knowledge of Windows, MacOS, iOS, and Android Operating Systems
• Thorough understanding of collaboration tools and platforms, with an emphasis on Microsoft Teams
• Microsoft O365 suite of applications, including cloud-based and mobile versions
• Working knowledge of ServiceNow
• Home networking and wireless troubleshooting and configuration
• General knowledge of Audio/Video and clear understanding of how it is used in a meeting environment

Benefits

• Medical, pharmacy, dental, and vision care
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP)
• Financial well-being resources and a 401(K)
• Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection, and survivor support
• Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility
• Parental, caregiver, bereavement, and military leave
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder, and pet care resources
• Other perks like tuition reimbursement and a recognition program