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EXL
Executives
Join EXL in Chennai as an Executive. Leverage your ITSM skills, especially in ServiceNow, to manage incidents and enhance customer satisfaction.
Consulting
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 23, 2025
The position seeks a highly motivated individual with excellent communication skills, a strong customer focus, and experience in IT Service Management (ITSM) processes. The role involves handling international customers, managing incidents, and contributing to first call resolution.
Requirements
- Good written and verbal communication in English
- Handling international customer calls with US accents
- 1-2+ years experience with ITSM tools (ServiceNow, JIRA, SolarWinds, etc)
- Basic Business Etiquette
- Understanding of Incident Management processes in a large enterprise
- Relevant experience in FCR, MTTR, CSAT on Helpdesk calls
- Customer-centric approach
- 2-5 years of experience
Requirements Summary
Good communication & English skills. 2-5 yrs ITSM experience (ServiceNow/JIRA/SolarWinds). Basic Business Etiquette
