Experience Architect, Digital Customer Journeys

The Digital Customer Journeys Experience Architect will lead and evolve enterprise customer experience initiatives, designing and maintaining service blueprints that map the full customer journey, and shaping customer success offerings through human-centered service design.

Requirements

• 5+ years of experience in UX architecture, service design, customer experience, or a related field
• Deep understanding of user experience and service design principles and systems thinking, information architecture and visual communication
• Demonstrable experience and a representative portfolio of creating and managing service blueprints and journey maps

Benefits

• Competitive salary
• Flexible work arrangements
• Opportunities for professional growth and development