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DXC Technology
Field Desktop Support technician Nashville TN(Hybrid)
Field Desktop Support Technician at DXC Technology in Nashville, TN (Hybrid). Manage hardware/software deployment, ServiceNow ticketing, PC imaging, workstation setup. Requires technical support experience, ServiceNow proficiency, multi-tasking skills. Benefits include health/dental/vision insurance, 401k, PTO.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
DXC Technology is seeking a Field Desktop Support Technician to provide technical support to clients relating to desktop equipment, manage ongoing maintenance and deployment of new hardware and software, and collaborate with teammates in all global locations.
Requirements
- Provide operational technical support to clients
- Manage ongoing maintenance and deployment of new hardware and software
- Monitor and update service requests and incidents within the ServiceNow
- Provide service support, installation, and configuration with PCs, smart devices
- Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues
- Imaging of desktop and laptop computers
- Prepare workstations, including the setup and configuration of laptops and desktops
- Interface with hardware vendors to facilitate repair and installation
- Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Paid Time Off
- Holiday Pay
Requirements Summary
B.A./B.S. in related field or equivalent education/experience, ability to multi-task, work under pressure, and handle interruptions, ability to communicate effectively and interact with diverse personalities
