Serco Plc

Field Services Engineer-Data Digital & Technology

Join Serco Plc as a Field Services Engineer in Data Digital & Technology. Leverage ServiceNow skills for IT support, with 25 days leave and flexible options.

Entry Level

ServiceNow Role Type:

ServiceNow Modules:

DevOps

ServiceNow Certifications (nice to have):

Job description

Posted on:

May 16, 2025

Field Services Engineer-Data Digital & Technology Job description summary: Field Services Engineer-Data Digital & Technology Job role involves supporting and maintaining both secure and non-secure IT services across operations, ensuring teams and clients can work confidently and effectively with robust, well-managed technology. The role requires hands-on technical expertise, providing 3rd line support, fault resolution, and proactive system maintenance across a wide range of services within the My Technology environment.

Requirements

2+ years' experience as a desktop or field engineer
Strong working knowledge of Windows 10/11 and managed desktop environments
Solid grasp of ITIL processes and experience with ServiceNow or similar tools

Benefits

25 days annual leave plus bank holidays
Annual leave purchase scheme
Up to 6% contributory pension scheme
Flexible working options
Free onsite parking
Serco discounts
Employee Assistance Programme
Health Cash Plans
free flu jabs
Career development training

Requirements Summary

2+ years' experience as a desktop or field engineer, strong working knowledge of Windows 10/11, solid grasp of ITIL processes