Field Support Engineer

Join our team of top-notch Microsoft Support Technicians and work closely with other talented team members to support a variety of clients and environments. You will provide hands-on technical support for computer hardware, software, printers, AV systems, and peripheral devices across diverse client environments and within the Minneapolis office.

Requirements

• 2+ years' experience supporting Windows-based endpoint devices
• Experience with Windows 11 installation, configuration, and upgrades
• Multi-monitor, docking station, and AV setup experience
• Printer setup and troubleshooting
• Experience with ticketing platforms (Zendesk, ServiceNow, Jira, etc.)

Benefits

• Medical Insurance: up to 80% of your monthly medical premium
• HSA Contribution: up to $144/month
• Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs
• 401(k) plan: company match up to 4% of salary
• Profit sharing bonus: up to 15% of salary paid quarterly
• Extra compensation: get paid extra for work over 40 hours/week
• Employee referral & customer referral bonuses
• Flex Spending Account (FSA) for Dependent Care & Healthcare Costs
• Dependent Care FSA Contribution: $90/month
• Short Term Disability: $500/week for 12 weeks
• Long Term Disability: up to $6,000/month
• Group term life and AD&D insurance: $50k
• PTO, standard holidays, 2 floating holidays
• Paid parental leave: 2 weeks
• Staff development program: 100 hours/year plus training costs