Field Support Technician

Field Support Technician responsibilities include providing onsite and remote technical support for end users, troubleshooting and resolving common hardware and software issues, and delivering a high-quality, customer-focused service experience in a timely manner. The role requires strong verbal and written communication skills, excellent customer service orientation, and ability to work independently.

Requirements

• High School Diploma or GED
• Enrollment in IT-related coursework or vocational training (preferred)
• Certifications: CompTIA A+, Google IT Support Certificate, or similar entry-level credential (optional)

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options)
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays