Field Support Technician

Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner.

Requirements

• End-User Support
• Ticket Management
• Hardware Deployment & Recovery
• Inventory & Asset Management
• AV & Conference Room Support
• Documentation & Process Compliance
• Customer Service & Communication

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options)
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays