Field Tech/ Desktop Support Technician - Houston, TX

NTT DATA is seeking a Field Tech/Desktop Support Technician to provide advanced technical support and maintenance for equipment in the field. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as well as experience with inventory management and network connectivity.

Requirements

• 2+ years' experience in desktop, deskside, and/or hardware support experience in a corporate environment
• Experience with device imaging and configuration
• A+ desktop certification is highly preferred
• Associates/BSIT, ITIL, MCP, MCDST, Network+, & Server+ certifications are a plus
• Working within ServiceNow is a plus
• Understanding of inventory management and device disposal
• Knowledge of network connectivity and desktop operating system administration
• Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
• Knowledge/experience of Linux/Unix operating systems may be required
• Strong client service skills to include: strong verbal and written communication skills
• Manages escalated client situations with a focus on building positive client relationships
• Excellent understanding of internal service processes and able to articulate these to clients
• Strong technical and product knowledge to include strong troubleshooting and problem-solving skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Undergraduate degree or equivalent combination of education and work experience