Finance Operations Business Partner/ Head of Order to Cash

The Finance Operations Business Partner/Head of Order to Cash will oversee day-to-day operations in the Legal and professional services commercial unit, focusing on optimizing cash collections, reducing overdue debt, and improving billing accuracy. The role will also involve improving sales order processes, driving initiatives to improve working capital, and facilitating data-informed discussions during leadership reviews.

Requirements

• Minimum 7 years of experience in a senior Finance role within Shared Services or Transactional Finance, with a strong emphasis on Order to Cash (O2C) processes, including Billing, Cash Collections, and Credit Management.
• Demonstrated experience working in SaaS, professional services, or law firm environments, with understanding of ARR, Renewals and contract-driven invoicing models.
• Proven ability to manage high-volume, low value invoicing operations, including billing accuracy, invoice automation, and resolving customer disputes efficiently to reduce DSO.
• Track record of leading finance teams of 15+, including responsibility for recruitment, performance development, and succession planning.
• Hands-on experience driving turnaround and transformation programs within finance operations — including process redesign, automation, and operational efficiency improvements.
• Strong capability in mentoring and coaching finance staff, fostering growth, accountability, and engagement in high-performing teams.
• Excellent business partnering skills with senior stakeholders (e.g. SVPs, CFO’s), using financial and operational data to challenge thinking, support strategic decisions, and drive performance.
• Proficient in tools such as Excel, Power BI, PowerPoint, Salesforce, ServiceNow and NetSuite.

Benefits

• Wellbeing focused
• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer
• Personal Growth
• Development Programmes
• Performance Bonus
• Financial wellbeing
• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance
• Recognition
• Performance & Talent
• Making a Difference
• MatchIt!
• Volunteering Time
• Pennies from Heaven