Forward Deployed Solution Architect – Applied AI FDE

ServiceNow is looking for a Forward Deployed Solution Architect to partner with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. The successful candidate will have 15+ years of experience in enterprise AI/ML architecture, field engineering, or solution consulting, and a strong grasp of LLM-based systems and GenAI pipelines.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Enterprise Experience: 15+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting
• Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling
• Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns
• Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar
• Customer & Delivery Leadership: Comfortable operating in ambiguous, high-stakes environments, experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs