Forward Deployed Solution Architect – Applied AI FDE

We are seeking a Forward Deployed Solution Architect to partner with our most strategic customers to shape the future of enterprise AI. The successful candidate will embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform.

Requirements

• 15+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting.
• Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling.
• Experience designing full-stack intelligent workflows.
• Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns.
• Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar.
• Ability to contribute to engineering discussions and code-level decisions.
• Comfortable operating in ambiguous, high-stakes environments.
• Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation.
• Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes.

Benefits

• base pay of $236,000 - $413,000, plus equity (when applicable), variable/incentive compensation and benefits
• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs