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Church
FT Technical Support Specialist – Tier 2 (Seminaries & Institutes)
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 29, 2025
This full-time Technical Support Specialist role (Tier 2) at the Seminaries & Institutes of Religion (S&I) focuses on leading knowledge sharing and training initiatives for their online help center. Responsibilities include troubleshooting, documentation, user education, and maintaining the Help Center. The role combines technical troubleshooting expertise with a focus on knowledge sharing and collaboration with S&I's global mission.
Requirements
- Provide Tier 2-level support for escalated tickets.
- Troubleshoot and resolve complex technical issues using logs and error messages.
- Manage, maintain, and expand the S&I Help Center.
- Collaborate with S&I departments for training and resource updates.
- Maintain and improve the Tier 1 knowledge repository (ServiceNow).
Benefits
- Hybrid work schedule
Requirements Summary
TS 2 role focuses on tech support and knowledge sharing. Requires troubleshooting skills and ability to manage a knowledge base. Must be a church member eligible for temple recommendation
