Full Stack Platform Support Engineer

This Full Stack Platform Support Engineer role is for a technically skilled individual responsible for providing support and troubleshooting to end-users for the organization’s applications. The role involves resolving issues, collaborating with the development team, monitoring application performance, and maintaining technical documentation. It is a key role in ensuring smooth application operation and customer satisfaction.

Requirements

• Solid understanding of application troubleshooting techniques and software debugging tools.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Experience/ certification in CCNA, Linux, Server Management, AWS and Project management is desirable.
• ITIL certification or knowledge of ITIL processes is a plus.
• Experience with incident management tools and ticketing systems (e.g., JIRA, ServiceNow) is desirable.

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan