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DoiT International
GCP Product Support Specialist/Billing Specialist
Join DoiT International as a GCP Product Support/Billing Specialist in Mexico. Leverage ServiceNow for ticketing, troubleshoot GCP issues, and enjoy flexible benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 21, 2025
DoiT is a global technology company seeking a GCP Product Support Specialist/Billing Specialist to provide world-class SaaS application and billing support remotely in Latin America. The role involves troubleshooting customer issues, documenting solutions, and ensuring customer satisfaction. The ideal candidate is a self-motivated individual with a strong technical background and customer service experience.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization and internal staff
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow at an Administrative level
- Ability to troubleshoot and resolve customer software problems
- Good communication, presentation and interpersonal skills
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ years technical support experience, 1-2 years GCP billing experience and experience creating documentation. Good communication/problem solving skills required. A strong service mindset and passion for growth are important
