GDS Consulting_ServiceNow Delivery Senior Manager

We are seeking a highly experienced Senior Manager, Technical Delivery with over 14 years in IT and a proven track record in hands-on development and leadership of ServiceNow projects. In this role, you will lead complex ServiceNow implementations and transformation initiatives, manage multi-disciplinary teams, and drive the technical strategy to deliver high-quality, innovative solutions for our clients.

Requirements

• 14+ years of IT experience with significant exposure to hands-on technical development and project delivery.
• Demonstrated success in leading ServiceNow project engagements from ideation through to implementation and post-deployment support.
• Proven experience in managing large-scale, complex IT projects in a fast-paced environment.
• Deep expertise in the ServiceNow platform, including hands-on experience in Support and Implementation/Development
• Familiarity with IT Service Management (ITSM) and ITIL processes.
• Experience with ITSM, CSM or HRSD and other Product Modules
• Experience with cloud-based solutions and modern development practices (e.g., DevOps, Agile).
• Strong leadership skills with a track record of managing and developing high-performing technical teams.
• Excellent project management skills, including planning, budgeting, and risk mitigation.
• Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels of the organization.
• Bachelor’s in Computer Science, Information Technology, or a related field.
• Relevant certifications such as PMP, Agile/Scrum, ServiceNow Certified System Administrator, or Implementation Specialist are highly desirable.

Benefits

• Competitive salary
• Opportunity to work with a global company with a diverse team
• Potential for career growth and development