Senior Help Desk Technician

ActioNet is hiring a Senior Help Desk Technician for Falls Church, VA. This role involves Tier 2/3 support, mentoring, hardware deployment, and supporting end-user devices. The ideal candidate has a strong technical background and experience leading Help Desk Technicians.

Requirements

• 5–7 years of experience in Help Desk, Deskside, or End User Support roles in enterprise or DoD environments.
• Experience providing Tier 2/3 technical support, mentoring junior staff, and handling escalated incidents.
• Strong technical background in Windows OS, SCCM imaging, and enterprise device management.
• Familiarity with DHA/MHS IT environments, including ServiceNow ticketing, RMF, and cybersecurity compliance.
• Excellent troubleshooting, communication, and customer service skills.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays
• Paid Time Off (PTO)
• Disability Insurance