Global Service Desk Associate-8

Owens & Minor is a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company, we are looking for a Global Service Desk Associate to join our team.

Requirements

• Act as a Service Desk Associate of the Global Service Desk
• Provide first contact support of incoming requests via telephone, web portal, email, and chat
• Troubleshoot users account in Active Directory
• Troubleshoot O365 applications like Outlook, One Drive, Microsoft Teams etc.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Escalate incidents with accurate documentation to suitable technician, when required
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow

Benefits

• Owens & Minor is an Equal Opportunity Employer
• All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law