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Pernod Ricard
Global Service Manager
Global Service Manager at Pernod Ricard in Paris. Lead ServiceNow platforms, manage IT services, and drive customer satisfaction. 7+ years experience required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
Join our global Tech team in Paris and shape the path of our cutting-edge products. As a Global Service Manager, you'll lead Service Management Platforms like ServiceNow and contribute to a global IT service management practice.
Requirements
- 7+ years of experience in service management
- Bachelor's degree in business, technology, management, or a related field
- Certifications like ITIL 4 Foundation or working knowledge of ITIL processes
- Experience with ServiceNow platform or other large ITSM products
- Strong understanding of customer service principles and best practices
- Proficiency in project management and data analysis tools
- Familiarity or prior working experience in Agile Ways of working
- Fluency in English
Benefits
- Collaborative workplace
- Possibility to work remotely (up to 2 days a week)
- Mutual insurance
- Attractive compensation including profit-sharing
- Training opportunities
- Employee events
Requirements Summary
7+ years of service management experience, bachelor's degree in a related field, and ITIL certifications
