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Pernod Ricard
Global Service Manager
Global Service Manager at Pernod Ricard in Paris. Lead ServiceNow initiatives, requiring 7+ years in service management and ITIL knowledge. Remote work options available.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2025
Join our global Tech team in Paris and contribute to shaping the path of our cutting-edge products. As a Global Service Manager, you'll work on leading Service Management Platforms and foster creativity to drive product development.
Requirements
- Bachelor's degree in business, technology, management, or a related field
- 7+ years of experience in service management, preferably in a global or multinational company
- Certifications like ITIL 4 Foundation are preferable, but at minimum, working knowledge of ITIL processes is required
- Working knowledge of ServiceNow platform is preferable, but at minimum, experience with other large ITSM products is required
- Strong understanding of customer service principles and best practices
- Proficiency in project management and data analysis tools
- Familiarity or prior working experience in Agile Ways of working
Benefits
- Outstanding and collaborative workplace
- Possibility to work remotely (up to 2 days a week)
- Complete mutual insurance
- Attractive compensation including profit-sharing
- Daily training opportunities
- Employee events
Requirements Summary
7+ years of experience in service management, Bachelor's degree in business, technology, management, or a related field, working knowledge of ITIL processes
