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Pernod Ricard
Global Tech - Service Management Lead
Service Management Lead at Pernod Ricard (Paris). Lead ITIL-aligned ITSM processes using ServiceNow. Requires ITIL certification, enterprise ITSM expertise, ServiceNow platform knowledge, global team management skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 24, 2025
Join Pernod Ricard's Global Tech team and embark on a transformative journey to support business ambitions with valuable Tech products and services. Lead the implementation, evolution, and governance of ITIL-aligned processes across Pernod Ricard's global Tech ecosystem.
Requirements
- Deep expertise in IT Service Management
- Strong working knowledge of ITIL (certification preferred)
- Experience in managing enterprise-level ITSM processes
- Familiarity with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence...)
- Experience managing global teams and working with external service providers in a complex, federated IT environment
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced environment
Benefits
- Collaborative workplace
- Flexible work arrangements (remote work)
- Mutual insurance
- Attractive compensation
- Training opportunities
- Employee events
Requirements Summary
Deep expertise in IT Service Management, ITIL certification, and experience in managing enterprise-level ITSM processes
