Global Technical Support Director

Bentley Systems is seeking a Global Technical Support Director to lead customer-facing support operations. This role is crucial for driving customer satisfaction, operational excellence, and continuous improvement. The Director will lead geographically distributed teams, advocate for the customer, drive performance metrics, and foster a culture of accountability and innovation.

Requirements

• 10+ years of experience leading large-scale customer support teams in an enterprise software environment.
• Proven success in global and multi-regional support leadership roles.
• Strong background in supporting both cloud and desktop products.
• Executive presence with the ability to influence senior stakeholders.
• Deep understanding of support operations, metrics, and customer success principles.
• Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud.
• Excellent communication, leadership, and problem-solving skills.

Benefits

• A great Team and culture
• An exciting career
• An attractive salary and benefits package
• A commitment to inclusion, belonging, and colleague well-being