Global Technical Support Director

Bentley Systems is seeking a Strategic and Experienced Global Technical Support Director to lead customer-facing support operations across enterprise cloud and desktop software products. This role focuses on customer satisfaction, operational excellence, and continuous improvement through strategic leadership and strong communication. The role requires global support, operational excellence across all channels, and a deep understanding of support models, KPIs, and customer success principles.

Requirements

• 10+ years of experience leading large-scale customer support teams.
• Proven success in global and multi-regional support leadership roles.
• Strong background in supporting both cloud and desktop products.
• Executive presence with the ability to influence senior stakeholders.
• Deep understanding of support operations, metrics, and customer success principles.
• Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud.
• Excellent communication, leadership, and problem-solving skills.

Benefits

• A great Team and culture
• An exciting career
• Attractive salary and benefits
• A commitment to inclusion, belonging, and colleague well-being