Global Technology Support Analyst (Evening Shift)

The Global Technology Support Analyst I is responsible for providing technical support to Latham employees via various media channels, handling escalations, and logging and tracking support requests in ServiceNow. The role requires a hybrid and in-office presence with a flexible working schedule, including evening shifts. The successful candidate will have a strong background in IT support, proficiency in Microsoft Office, and experience working within the ITIL v3 or v4 Framework.

Requirements

• Bachelor's degree or equivalent in Computer Science or Information Systems
• Microsoft certifications (Microsoft Office Master)
• ITIL v4 Foundation certification

Benefits

• Healthcare, life and disability insurance
• 401k plan
• 11 paid holidays per year
• PTO program
• Well-being programs
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions