Global Workplace AI Engineer

We're building a network of smart, helpful Copilot powered agents that make it easier for our colleagues in ING to get things done. We're looking for a developer who can help us scale our agentic AI capabilities across ING.

Requirements

• Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation.
• Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback.
• Integrate with ServiceNow and other backend systems to enable seamless, pre-filled ticket creation and status updates.
• Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos.
• Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously.
• Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities.
• Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance