GOVERNMENT ANALYST II (WORKING TITLE: SOLUTION CENTER ANALYST) - 43004604

The Florida PALM Project is an enterprise project to replace the State of Florida’s legacy accounting, payroll and cash management systems, using an enterprise resource planning solution. The Department of Financial Services (DFS) is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data including all State agencies.

Requirements

• Five (5) years relevant work experience in Information Technology, particularly in the areas of legacy and service-oriented architecture integration
• A post-secondary degree in a relevant discipline (i.e., Information Technology, Management Information Systems, Computer Science) from an accredited college/university
• Minimum of two (2) years’ experience supporting customers or stakeholders for an information technology system
• Minimum of three (3) years of customer service experience
• Excellent written and verbal communication skills with the ability to effectively communicate with all levels of staff
• Experience with presenting complex functional or technical issue, resolutions and processes to customers or stakeholders
• Knowledge of computer software, including applications, or other tools that support performance of position duties, Proficiency in Microsoft Office Suite, particularly Word, PowerPoint and Excel
• Competent public speaking skills
• Ability to plan, organize and conduct workshops, seminars, and training classes
• Ability to research, interpret and prepare reports, presentations, and other documents
• Analytical mindset with a strategic approach to problem-solving
• A proactive approach to identifying opportunities for improvement and innovation

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Holidays
• Life insurance
• Disability insurance