GVP - Support Account Management

ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver cutting-edge, premium support experiences to our customers, while helping shape the future of human/AI support delivery.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies.
• Demonstrated bias for action and innovation leveraging AI, automation, and digital transformation, experience integrating AI into support operations and leveraging AI-driven insights to improve service outcomes.

Benefits

• Base pay of $266,700 - $453,500, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure