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ServiceNow
Head of Executive Experience, Munich
Join ServiceNow as Head of Executive Experience in Munich. Lead customer journey innovation, leveraging ServiceNow skills. 10+ years in strategic roles required.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 19, 2025
ServiceNow is seeking a Head of Executive Experience for their Innovation Center in Munich to drive impactful customer experiences. This strategic role combines leadership with operational excellence, balancing vision with execution to create a technologically-enhanced customer journey. The role will build a high-performing team and mentor ECs to excel in a dynamic environment.
Requirements
- 10+ years of experience in strategic customer-facing roles with 5+ years in leadership
- Strong executive presence and influence capabilities
- Deep understanding of enterprise technology and narrative translation
- Bachelor's degree in Business, Marketing, Technology, or related field; MBA preferred
- Experience designing and delivering high-impact customer experiences
Requirements Summary
10+ years strategic experience, 5+ in leadership. Bachelor's degree in related field. Strong executive presence needed
