Help Desk Agent

We are looking for several Help Desk Agents to support our client based in The Hague, The Netherlands. This is a remote job opportunity within the EU.

Requirements

• IT-related education or previous experience resolving IT-related issues or working with IT systems
• Strong troubleshooting skills to systematically identify and resolve technical issues
• Experience in customer-facing roles, demonstrating excellent customer service skills
• Familiarity with Windows and iOS Operating Systems
• Understanding of common networking basics and issues
• Proficiency in Microsoft Office
• Experience with ticketing systems like ServiceNow
• Knowledge of basic End User hardware and peripherals
• Understanding of basic security measures, such as multi-factor authentication and antivirus tools
• Ability to analyze and solve technical issues efficiently
• Knowledge of common enterprise tools (e.g., VPN, email clients, collaboration tools)
• Proven experience in an international environment
• Clear and patient communication, both written and verbal, to guide users through resolutions
• Focus on delivering a positive user experience
• Ability to prioritize and manage multiple support tickets simultaneously
• Flexibility in learning new technologies and handling different types of issues
• Working effectively with other IT professionals and departments
• Accuracy in documenting issues and following up on tasks
• Candidates must be eligible to live and work in the EU
• Fluency in English, both written and spoken
• Knowledge of French and/or German is an asset