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Doma
Help Desk Analyst
Help Desk Analyst at Doma (Lehi, Utah). Provide technical support using ServiceNow ITSM platform. Requires strong technical skills, customer service excellence, Windows/Microsoft 365 expertise, and ticketing system experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 13, 2025
We are seeking a Help Desk Analyst to provide technical support to our employees, ensure timely and accurate assistance, and maintain employee productivity and data integrity. The ideal candidate will have strong technical aptitude, excellent customer service skills, and experience with ITSM/ticketing systems.
Requirements
- Strong technical aptitude and ability to learn new tools quickly
- Excellent customer service, communication, and documentation skills
- Understanding of Windows/macOS systems, Microsoft 365, Teams, VPN, and remote access technologies
- Experience with ITSM/ticketing systems (Jira Service Management, ServiceNow, etc.)
- Demonstrated ability to escalate appropriately and collaborate across teams with professionalism and discretion
Benefits
- Medical/dental/vision insurance
- 401(k)
- Generous vacation time
- Paid bonding leave
Requirements Summary
Must have strong technical aptitude, excellent customer service skills, and experience with ITSM/ticketing systems
