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GovCIO
Help Desk Analyst 10 a.m. – 7 p.m. M-F (Remote)
Join GovCIO as a remote Help Desk Analyst, supporting Veteran Affairs. Utilize ServiceNow for ticket resolution. Competitive pay, growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
GovCIO is seeking a Help Desk Analyst to support Veteran Affairs, providing support remotely (10 AM - 7 PM) from Mondays through Fridays, with a focus on customer service and issue resolution. The role involves resolving help desk tickets, maintaining documentation, and collaborating with various teams. This is a full-time, remote position with a generous paid time off benefit (401k Matching) offered.
Requirements
- Resolution of help desk tickets.
- Professional communication with end users.
- Customer-centric approach.
- Understanding of help desk/ticketing system (ServiceNow).
Benefits
- Competitive pay range
- Opportunities for professional growth
Requirements Summary
Bachelor's degree, 2-5 yrs exp, MS Office skills. Strong help desk support skills. VA clearance preferred
