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PingWind
Help Desk Customer Service Technician
Join PingWind as a Help Desk Customer Service Technician in Washington, DC. Support VA's VBMS using ServiceNow. Requires 3+ years experience. Benefits include health insurance and paid leave.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 4, 2025
PingWind is seeking a skilled Help Desk Customer Service Technician to support the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role assists with escalated tickets and supports all VBMS users, from entry-level employees to supervisors, using remote technology tools and ServiceNow.
Requirements
- Working knowledge of web-based applications and data access mechanisms
- Database management and administration tools experience
- Experience with enterprise level applications
- Maintain confidentiality of information processed or prepared
- Specialized training in system configuration
- ITIL experience
- ServiceNow ticket system
Benefits
- Paid Federal Holidays
- Robust Health & Dental Insurance Options
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Employee Assistance Program
Requirements Summary
High School Diploma required. 3+ years of experience. Working knowledge of web-based applications, enterprise applications, and ServiceNow
Apply now
Washington
|
District of Columbia
United States
Mid-Level
Remote
Full Time
