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stratasys
Help Desk & Field Service Technician
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
Stratasys is seeking a Help Desk & Field Service Technician to provide 2nd call resolution support to their global IT teams in the Rehovot, IL location. The role involves troubleshooting hardware and software issues, documentation, and collaboration with other team members. The focus is on Level 1 IT incidents, including service desk, desktop, laptop, and mobile-based support.
Requirements
- Prioritize incidents and requests.
- Properly document and categorize calls.
- Demonstrate commitment to Stratasys Core Values.
- Follow all company safety policies.
- Strong verbal and written English language skills.
Requirements Summary
1-2 years Service Desk Level 1 exp. English language skills required. Strong customer service and Microsoft/Active Directory knowledge necessary
