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Abacus Technology Corporation
Help Desk Lead
Help Desk Lead at Abacus Technology, Stafford, VA. Oversee service desk operations, manage ticket resolution via ServiceNow. Requires ITIL cert, 5+ years IT experience.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
Abacus Technology Corporation is seeking a Help Desk Lead to serve as the primary point of contact for end-users. The role involves incident ticket support, service desk customer service, issue resolution, and support for user device administration. The Ideal candidate will be a technically proficient individual with excellent customer service skills, and with a current Top Secret clearance.
Requirements
- 5 years experience in the IT field
- At least 3 years supporting service desk operations and customer support functions
- ITIL certification (desired)
- Experience managing ticket resolution ITSM, such as ServiceNow
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with Intune devices and Intune software
- U.S. citizen with a Top Secret clearance (TS/SCI)
Requirements Summary
5+ years IT field exp. with 3+ years in service desk/support. ITIL cert. & certification. Experience with ServiceNow, imaging workstations, & mobile device management desired
