Help Desk Manager

RIVA Solutions is hiring a Help Desk Manager to lead the full lifecycle of service desk operations supporting the Office of Inspector General (OIG) within the Department of Commerce. This pivotal role involves managing and overseeing Tier 1 and Tier 2 IT support, asset inventory, and end-user technology services for over 250 federal and contract users. The ideal candidate will be strong in leadership, problem-solving, and federal contract experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of progressive experience managing IT service desk operations, including federal environments.
• Proficiency in Microsoft 365 suite, service management systems (e.g., Jira, ServiceNow), and asset management tools.
• Excellent interpersonal and communication skills.
• Strong delegation, coaching, and performance management skills.

Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401K with company matching
• HSA/FSA Spending Accounts
• Long- and short-term disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex