Help Desk Manager at Leidos in Ashburn, VA. Oversee Level II services, utilize ServiceNow for dashboards, and lead teams. Requires 8+ years in software dev and ITIL v.4.
The National Security Sector within Leidos is seeking a Help Desk Manager to support a complex program with strong systems, software, cloud, and Agile experience. The candidate will provide oversight to the Level II services and ensure that service levels are achieved, interacting with internal and external customers and providing data and reporting of KPI's and trends.