Help Desk Manager

The National Security Sector within Leidos is seeking a Help Desk Manager to support a complex program with strong systems, software, cloud, and Agile experience. The candidate will provide oversight to the Level II services and ensure that service levels are achieved, interacting with internal and external customers and providing data and reporting of KPI's and trends.

Requirements

• BA/BS or equivalent experience with 8+ years of prior relevant experience or Masters with 5+ years of prior relevant experience
• 10+ years’ experience software development environment
• Proven 8+ years of experience supervising or leading teams or projects
• Experience with ServiceNow, creating dashboards and automated reports
• Proficient and working knowledge of Power BI
• Proficiency with MS Office Products (Word, Excel, Visio, & PowerPoint)
• Excellent written and verbal communication skills
• ITIL v.4 foundation certification