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DMI
Help Desk Specialist
Help Desk Specialist at DMI (Virginia). Tier I/II DoD IT support using ServiceNow ticketing. Requires Secret clearance, Security+, 2yrs experience, ITIL knowledge. Competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
DMI is seeking a Help Desk Specialist to provide Tier I and Tier II IT support to end users within the Department of Defense (DoD) enterprise. The role is responsible for resolving incidents, fulfilling service requests, and ensuring high-quality customer service.
Requirements
- Active Secret clearance (TS/SCI preferred)
- DoD 8570.01-M IAT Level II (e.g., Security+)
- Help Desk Institute (HDI) or A+ related certifications
- 2 years of experience in IT help desk or technical support roles
- Strong knowledge of Windows OS, Microsoft Office Suite, and remote support tools
- Familiarity with ITIL-based service management practices and enterprise ticketing systems (e.g., ServiceNow)
- Excellent communication, problem-solving, and customer service skills
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
2 years of IT help desk or technical support experience, active Secret clearance, and DoD 8570.01-M IAT Level II certification required
