Help Desk Specialist

Expression is looking for an experienced and customer-oriented Help Desk Specialist to support both Windows and Apple Macintosh systems across the organization and for their Department of State (DoS) engagement.

Requirements

• Associate's degree in Information Technology or a related field, or equivalent experience.
• 2+ years of experience in Help Desk or Desktop Support services.
• 3–5 years supporting Windows and Macintosh systems (desktops, laptops, peripherals).
• Experience configuring laptops, phones, workstations, and conference-room equipment.
• Practiced using ticketing systems such as JIRA, ServiceNow, Remedy, or similar.
• Proficient in troubleshooting Windows 10/11, macOS, iOS, mobile devices, 2FA authentication, and account administration.
• Experience with JAMF (or similar Mac MDM solution) and Microsoft Intune for mobile device management.
• Proficiency with Google Workspace, Microsoft 365/Teams, and Adobe Creative Suite (or similar).
• Strong communication skills (written and verbal), high customer service orientation, and ability to work both independently and as part of a team.