.svg)
Buzz Oates
Help Desk Specialist
Join Buzz Oates in Sacramento as a Help Desk Specialist. Leverage ServiceNow for technical support, troubleshooting, and system maintenance. Benefits include health insurance and 401(k).
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
The Help Desk Specialist is responsible for providing technical support to users and guests, resolving hardware and software issues, and maintaining systems. This role supports Buzz Oates' mission of providing great places where businesses can thrive. The position involves troubleshooting, documentation, system monitoring, collaboration, and software/hardware installation.
Requirements
- Strong problem-solving and customer service skills
- Excellent communication and organizational skills
- Proficiency with Microsoft Office Suite and common software applications
- Basic knowledge of networking protocols
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Requirements Summary
Associate's degree or higher in IT; 3+ years IT experience preferred; MSP experience a plus. Strong technical skills & communication are vital
