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Apex Informatics
Help Desk Support Specialist
ServiceNow Role Type:
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Job description
Posted on:
June 10, 2025
This Technical Support Specialist role involves providing hands-on technical assistance to end-users, resolving IT issues, and ensuring optimal system performance. The role requires system installation, configuration, troubleshooting, and documentation of hardware and software. Collaboration with other teams and proactive communication are essential.
Requirements
- Minimum of 2-3 years of IT technical support experience
- Strong knowledge of networking, Windows 10, MS Office 365, Active Directory, and networking infrastructure equipment
- Proficiency in imaging laptop computers, mobile device management, and desktop applications
- Excellent ticketing system experience (ServiceNow is preferred)
- Willingness to work off-hours and weekends when required
Requirements Summary
2-3 yrs IT tech support experience. Strong Windows, network infrastructure, and ticketing skills. Experience with imaging, mobile device management, and troubleshooting is preferred
