Help Desk Support Specialist I

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg.

Requirements

• 1+ years experience in IT support, troubleshooting, and IT operations
• Bachelor’s degree in a related field desired
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II)
• Must be MCSA certified or able to obtain the certification within six months of start date
• ITIL Foundations training desired
• Basic knowledge of Windows operating systems, network configurations, and user account management
• Experience setting up and troubleshooting user accounts, software applications, and peripheral devices
• Able to replace and configure computer components such as memory, keyboards, and motherboards
• Strong customer service skills with the ability to communicate technical issues to non-technical users
• Familiar with Army IT security policies, Active Directory, and basic network troubleshooting techniques
• Experience using ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems
• Able to interact professionally with all levels of an organization
• Must be a US citizen and hold a current Secret clearance