Help Desk Support Specialist II (ACC-MIC)

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support, troubleshooting, and IT service management for desktop support services and dedicated ACC-MICC support at Fort Bragg.

Requirements

• 3+ years experience in help desk support, desktop troubleshooting, and ITSM.
• Bachelor’s degree in a related field desired.
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).
• Must be MCSA certified or able to obtain the certification within six months of start date.
• ITIL Foundations training desired.
• Proficient in Windows operating systems, Active Directory, and common enterprise IT environments.
• Experience configuring, installing, and maintaining desktops, laptops, and peripheral devices.
• Able to coordinate with vendors to resolve hardware/software issues in a timely manner.
• Strong customer service and communication skills for supporting Army personnel and ACC-MICC users.
• Experience working with DoD ticketing systems such as Remedy or ServiceNow.
• Familiar with Army IT security policies, including RMF, DISA STIGs, and AR 25-2 compliance.
• Able to interact professionally with all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.