Help Desk Support Specialist II (ACC-MICC)

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support, troubleshooting, and IT service management for desktop support services and dedicated ACC-MICC support at Fort Bragg.

Requirements

• 3+ years experience in help desk support, desktop troubleshooting, and ITSM
• Bachelor’s degree in a related field
• Security+ certified (or hold an equivalent certification in compliance with IAT Level II)
• MCSA certified or able to obtain the certification within six months of start date
• ITIL Foundations training
• Proficient in Windows operating systems, Active Directory, and common enterprise IT environments
• Experience configuring, installing, and maintaining desktops, laptops, and peripheral devices
• Strong customer service and communication skills
• Experience working with DoD ticketing systems such as Remedy or ServiceNow
• Familiar with Army IT security policies, including RMF, DISA STIGs, and AR 25-2 compliance
• Able to interact professionally with all levels of an organization

Benefits

• Not specified