Help Desk Support Technician

DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team. The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS).

Requirements

• HDI Customer Service Representative certification
• HDI Desktop Support Technician certification
• A+ certification
• Minimum of one year experience serving in a help desk role
• Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers
• Minimum of one year of IT call center support experience required
• Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system)

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) Match
• Health Savings Account
• Flexible Spending Account
• Training Reimbursement
• Education Assistance
• Paid Time Off
• Holidays